Client Expectations and Policies
Before services begin, clients will receive a service agreement outlining Pink Horizons Cleaning's policies, procedures, and service expectations. Clients are encouraged to review the agreement carefully and ask any questions prior to signing. A signed agreement may be required before services can be scheduled or performed.
Below you will find important information regarding Pink Horizons Cleaning's policies and service expectations. This information is provided to help you understand what to expect from our services and to answer many of the common questions clients may have before scheduling a cleaning.
SERVICE ESTIMATES & BOOKING
Appointments are confirmed once both the Client and Pink Horizons Cleaning LLC have agreed to a scheduled date and time. All quotes and estimates are based on information provided by the Client and may be adjusted if the condition of the property, size of the space, level of buildup, or scope of work differs from what was originally disclosed. Walk-throughs may be required. First-time, deep, move-in/move-out, and heavily soiled cleanings may require additional time and charges.
CANCELLATION & RESCHEDULING
Clients are asked to provide at least 24 to 48 hours notice when canceling or rescheduling. Cancellations with less than 24 hours notice may result in a fee. Same-day cancellations, lockouts, or denied access may result in a fee of the scheduled service amount.
PAYMENT
Payment is due upon completion of services unless otherwise agreed in writing. Accepted payment methods include Cash, Venmo, Check, or other approved methods. Additional charges may apply if the property's condition differs significantly from what was disclosed during booking.